Excerpts of REAL customer complaints at XXXXX Malaysia .....
Hi auto folks !!! A happy new year to all of U - let's join forces in turning 2006 into a bumper year for the industry players in general - not just in Malaysia. Recently, well today actually I had this privilege of sifting through actual customer grievances in the form of emails and letters addressed to an established auto maker in Malaysia. I have decided to keep mum on the name of the manufacturer at this juncture. Bear in mind that some of the points raised in the letters are a bit biased in that they are closely related to traditional Malaysian attitude and service culture - You gotta Be Here Done That to really grasp the euphemism. Enjoy .........
1. Complaint about the steering wheel
" Could you please give me a very good service center that I can go to without them telling me - biasalah, cik, steering semua kereta mesti senget punya ( its common for all cars to have slightly misaligned steering)" - What a load of crap, if it does then the automaker would see a horde of irate owners storming the service centers or corporate office for an imperfect fitment!!!
2. Complaint on ride and handling on a van
" .........when you drive over a road surface which are not totally flat and even such as wavy pattern-like roads, the last row and center row passengers can feel like they are in a rough sea, very uncomfortable. " - This guy must be a sea farer used to ship/boat rides or a first hand driving experience in a van with old fashioned leaf springs
3. Complaint on bad service experience
" ... I had a bad experience with a lady who not only didn't smile but also give details very fast as though she was forced to work here. She was not courteous at all. It makes sending your car for service matters there like going to one of those government offices." Hmmmm, surprisingly this email complaint actually came from someone working in one of the government organizations in Malaysia. Even she admitted that there are service deficiencies in the government. Remember the old adage - as the wheel turns ---------ahh forget something like it would hit you back !!!!
Those are some that of the comments that I find pretty amusing. Some complaints are legitimate while some are baseless- carried by folks out there intending to make quick bucks. Those legitimate whiners are sometimes unlucky - being tossed around like rubber balls by the cust. service team. That is pitiful - considering that these customers are doing the management justice by telling them areas that need improvement ................
posted by asean auto @ 2:05 AM
3 Comments:
Millennium Plus operates using an innovative hybrid of technologies, including GPS satellites and patented microburst cell technology. Each time you communicate with the transceiver in the vehicle, there is a two way flow of information.
* When accessing Millennium Plus via the Internet using any standard browser, you send out a signal. That signal then travels to the cell phone tower nearest your current location.
* Microburst technology operates on existing cellular networks to send and receive data packets, tapping into unused channels on the back side of standard cell frequencies.
* The GPS satellites then locate and communicate with the Millennium Plus transceiver on board your vehicle, which exchanges information on location and speed, as well as executing any commands you've sent.
* The cell towers then relay the signal back to you via the exact means by which it was sent.
gps systems,google gps,
car gps,gps navigation system,handheld gps,
gps reviews,gps maps,gps navigation,cell phone gps,gps tracking,gps software,gps units,bluetooth gps,
Millennium Plus operates using an innovative hybrid of technologies, including GPS satellites and patented microburst cell technology. Each time you communicate with the transceiver in the vehicle, there is a two way flow of information.
* When accessing Millennium Plus via the Internet using any standard browser, you send out a signal. That signal then travels to the cell phone tower nearest your current location.
* Microburst technology operates on existing cellular networks to send and receive data packets, tapping into unused channels on the back side of standard cell frequencies.
* The GPS satellites then locate and communicate with the Millennium Plus transceiver on board your vehicle, which exchanges information on location and speed, as well as executing any commands you've sent.
* The cell towers then relay the signal back to you via the exact means by which it was sent.
gps systems,google gps,
car gps,gps navigation system,handheld gps,
gps reviews,gps maps,gps navigation,cell phone gps,gps tracking,gps software,gps units,bluetooth gps,
Millennium Plus operates using an innovative hybrid of technologies, including GPS satellites and patented microburst cell technology. Each time you communicate with the transceiver in the vehicle, there is a two way flow of information.
* When accessing Millennium Plus via the Internet using any standard browser, you send out a signal. That signal then travels to the cell phone tower nearest your current location.
* Microburst technology operates on existing cellular networks to send and receive data packets, tapping into unused channels on the back side of standard cell frequencies.
* The GPS satellites then locate and communicate with the Millennium Plus transceiver on board your vehicle, which exchanges information on location and speed, as well as executing any commands you've sent.
* The cell towers then relay the signal back to you via the exact means by which it was sent.
gps systems,google gps,
car gps,gps navigation system,handheld gps,
gps reviews,gps maps,gps navigation,cell phone gps,gps tracking,gps software,gps units,bluetooth gps,
Post a Comment
<< Home